Instructions: Please answer all questions to demonstrate your understanding of proper EBT/SNAP transaction processing. Circle the correct answer or fill in the blank as indicated.
1. Which of the following items CAN be purchased with an EBT/SNAP card? (Circle all that apply)
a) Fresh fruits and vegetables
b) Meat, poultry, and fish
c) Dairy products
d) Bread and cereals
e) Seeds and plants that produce food
f) Energy drinks with a nutrition facts label
g) Baby food
2. Which of the following items CANNOT be purchased with an EBT/SNAP card? (Circle all that apply)
a) Cigarettes and tobacco products
b) Alcoholic beverages
c) Vitamins and medicines
d) Hot prepared foods ready for immediate consumption
e) Cleaning supplies and paper products
f) Pet food
g) Energy drinks with a supplement facts label
h) Cosmetics and hygiene products
3. True or False: A customer can use their EBT/SNAP benefits to purchase gift cards.
True _____ False _____
4. When a customer has both eligible and non-eligible items in their purchase, what should you do?
a) Tell them they cannot purchase non-eligible items
b) Ring up all items together and charge the full amount to EBT
c) Separate eligible items to be paid with EBT and require a different payment method for non-eligible items
d) Refuse to process the transaction
5. What information is NOT required from the customer when processing an EBT/SNAP transaction?
a) Their EBT/SNAP card
b) Their PIN
c) Their photo ID
d) Their signature
6. Fill in the chart below with "Yes" or "No" to indicate whether each item can be purchased with EBT/SNAP benefits:
Item
EBT/SNAP Eligible?
Deli sandwiches (cold/not heated)
Hot rotisserie chicken
Coffee beans/grounds
Prepared hot coffee
Ice cream
Birthday cake from bakery
Vitamins and supplements
Frozen vegetables
Toilet paper
Seafood (fresh or frozen)
Bottled water
Gift baskets with food (more than 50% food value)
7. What actions are prohibited when processing EBT/SNAP transactions? (Circle all that apply)
a) Charging sales tax on eligible food items purchased with EBT/SNAP
b) Giving cash back/change for EBT/SNAP purchases
c) Allowing customers to pay a restocking fee with EBT/SNAP
d) Allowing the purchase of gift cards with EBT/SNAP
e) Charging EBT/SNAP customers higher prices than other customers
8. What should you do if an EBT/SNAP card is declined?
a) Tell the customer they have insufficient funds loudly so others know
b) Discreetly inform the customer their card was declined and ask for an alternative payment method
c) Allow the customer to take the food anyway
d) Call the manager to override the system
9. When can you allow a customer to use someone else's EBT/SNAP card?
a) Never, EBT/SNAP cards are non-transferable
b) When the customer is a family member of the cardholder
c) When the customer knows the PIN
d) When an authorized representative is listed on the account and has proper identification
10. What should you do if you're unsure whether an item qualifies for EBT/SNAP purchase?
a) Make your best guess
b) Always say no to be safe
c) Ask the customer if they think it qualifies
d) Check with a manager or refer to the store's EBT/SNAP eligible item guide
Acknowledgment: I confirm that I have completed this questionnaire to the best of my knowledge and understand the proper procedures for processing EBT/SNAP transactions. I agree to follow all store policies and governmental regulations regarding EBT/SNAP sales.